• Quality tiers explained (Basic, Good, Premium, Max)

  Higher tiers give sharper, more accurate visuals and cost more credits per scene or per second.Few readers

• Write your own script or let AI write it

  Use Idea to Video for an AI script, or Script to Video to paste your own; add [brackets] to control the visuals.Few readers

• My video does not match my prompt or photo

  AI visuals can drift from a prompt. Fix single scenes in the video editor, and use Good quality or higher for photo likeness.Few readers

• My video failed or looks stuck. What now?

  Failed videos refund their credits automatically; most videos finish in a few minutes, so wait and refresh first.Few readers

• How to add your own images to a video

  Click the + at the bottom left of the script box, pick Add image, and mention the image in your script with @.Few readers

• Aspect ratios: which one for which platform?

  Pick 9:16 for Shorts, TikTok, and Reels; 16:9 for YouTube; 1:1 for Instagram and Facebook feed posts.Few readers

• How long can my videos be?

  Faceless videos can be up to 20 minutes; Skeleton and 3D Characters up to 7 minutes; avatar videos up to 5 minutes.Few readers