> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.aituber.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Fix sign-in problems

Most sign-in problems have a fast fix. Check your spam folder for the code, or sign in with Google instead.

You sign in at [sign-in page](https://app.aituber.app/sign-in) with your email or with your Google account. New here? Use [sign-up page](https://app.aituber.app/sign-up). The steps below fix both pages.

## How do I create an account?

1. Open the [sign-up page](https://app.aituber.app/sign-up).
2. Click **Continue with Google**, or type your email address and we send you a code.
3. Type the code to finish. You land on the dashboard with free credits to start.

There is no card and no trial to cancel. See [free credits and rewards](https://help.aituber.app/en/article/free-credits-and-rewards-1i3qoce/) for how many credits you get and how to earn more.

## I did not get the verification code

When you sign in with email, we send a code to your inbox.

1. Wait one minute. The email can take a moment to arrive.
2. Check your **Spam** or **Junk** folder. Search for "AITuber".
3. Check that you typed your email address correctly.
4. Click **Resend** on the sign-in page to get a new code.
<!-- screenshot: sign-in page waiting for the email code, with the resend option visible -->

A code works only once and only for a short time. Always use the newest email.

## Can I sign in with Google instead?

Yes. On the sign-in page, click **Continue with Google** and pick your Google account. No code is needed.

Use the same email address every time. If you sign up with Google and later use email sign-in with the same address, you reach the same account.

## The page is blank, the buttons are missing, or it keeps looping

Sometimes the page opens but the form never appears. There is no **Continue with Google** button
and nowhere to type your email. The form arrives a moment after the page itself, so anything on
your device that blocks it leaves an empty page. This happens on the sign-up page too.

1. Reload the page.
2. Try a private (incognito) window.
3. Turn off browser extensions that block scripts, ads, or cookies. This is the most common cause.
4. Clear your browser cache and cookies for app.aituber.app.
5. Try a different browser, for example Chrome or Firefox.
6. Try another device or your phone, on a different network.

If none of that works, tell us in the chat and say which browser you use and what you see.

## Still stuck?

Send us a message in the chat bubble at the bottom right of [sign-in page](https://app.aituber.app/sign-in). Tell us your email address and what you see on the screen.

## Related

- [The site or a page is not loading](https://help.aituber.app/en/article/the-site-or-a-page-is-not-loading-1iupoi1/)
- [Log out of AITuber](https://help.aituber.app/en/article/how-to-log-out-1bc1wg8/)
- [Is there an AITuber mobile app?](https://help.aituber.app/en/article/is-there-an-aituber-mobile-app-or-apk-5qx7gz/)